Contact Support
Need help with the Secure Forensic Document Intake system? We’re here to assist.
- Email: forensic.admin@mindstatepsychology.com.au
- Phone: 9450 1618
When contacting support, please include:
- Your law firm name
- Your email address (the one you use to sign in, if it is different from the email you are contacting us with)
- Matter reference (if your question relates to a specific matter)
- Detailed description of the issue or question
- Screenshots (if applicable - for technical issues) - helps us understand the problem faster
- Browser and operating system (for technical issues)
Common support requests
Account access issues
Problem: Cannot sign in or not receiving magic link emails
Include:
- Your email address
- Your law firm name
- Any error messages
Tip: Emails can take up to 30 minuets to arrive. You should also check your spam folder.
Important Note: Only law firms that have been approved and granted access can use the system. If you have not been granted access, please request access.
Technical problems
Problem: Upload failures, page errors, or system not working
Include:
- Browser name and version (e.g., Chrome 120)
- Operating system (Windows, Mac, etc.)
- Screenshot of error message
- Steps to reproduce the issue
Feature requests or feedback
We welcome suggestions for improving the system.
Include:
- Description of desired feature
- How it would help your workflow
- Any examples from other systems
Business Hours
Mindstate Psychology operates during standard West Australian business hours:
- Monday - Friday: 8:30 AM - 5:30 PM (AWST)
- Weekends/Public Holidays: Closed
Support requests received outside business hours will be addressed on the next business day.
Before contacting support
Please check:
- Help Centre articles - Your question may already be answered
- FAQ page - Common questions and solutions
- Browser console - For technical issues, check for error messages (F12 in most browsers)
System status
If you’re experiencing technical issues, it may be a system-wide problem. Check:
- Our status page for system wide status updates
- Your email for system notifications
We’ll notify users of planned maintenance or known issues.
Alternative resources
- Mindstate Psychology website: www.mindstatepsychology.com.au
- Privacy Policy: Privacy Policy
- Terms of Use: Terms of Use (Digitala Services)
Feedback welcome
We continuously improve this system based on user feedback. If you have suggestions for:
- New features
- Process improvements
- Additional help articles
- System enhancements
Please let us know at forensic.admin@mindstatepsychology.com.au.
We’re here to help make your document transfer experience as smooth as possible.
Last updated: 25 February 2026